Refund & Returns Policy

Last updated: 4 April 2026

1. Overview

We aim to provide quality products and a fair purchasing experience.

2. Physical Products

If your item is:

• damaged
• faulty
• incorrect

Contact us within 14 days of delivery.

3. Resolution Options

Where applicable, we may offer:

• replacement
• store credit (primary option)
• refund (where required by law)

4. Store Credit Policy

We operate a store credit-first system.

This allows us to continue supporting independent production while still resolving issues fairly.

5. Non-Refundable Items

The following are non-refundable unless faulty:

• pre-orders once production has begun
• digital downloads
• support tiers
• personalised items

6. Cancellations

Orders can only be cancelled before dispatch.

Pre-orders cannot be cancelled once production begins.

7. Contact

support@theintellectbenjaminbeats.com